Privacy Policy, Terms & Conditions
Effective Date: January 1, 2026
Welcome to Arizona Rug Company (“Arizona Rug Company,” “Company,” “we,” “our,” or “us”). This Privacy Policy and Terms & Conditions agreement governs your access to and use of our website, products, communications, and professional rug-related services.
By accessing our website, submitting information, scheduling services, purchasing products, or communicating with us electronically, you acknowledge and agree to the policies outlined below.
Our locations: Scottsdale · Paradise Valley · Tempe. Full addresses are listed under Contact Information at the bottom of this page.
Privacy Policy
1. Overview
Arizona Rug Company is committed to safeguarding customer information and maintaining transparent data practices aligned with modern digital commerce standards, consumer privacy expectations, and applicable U.S. privacy regulations.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information obtained through our website, phone communications, in-store interactions, service scheduling systems, advertising platforms, and digital marketing technologies.
2. Services We Provide
Arizona Rug Company specializes in the retail sale, cleaning, repair, restoration, and maintenance of authentic oriental rugs, area rugs, Persian rugs, wool rugs, silk rugs, and specialty textiles.
Professional services may include:
- Rug cleaning and sanitation
- Rug repair and restoration
- Fringe repair and reweaving
- Color correction and stain treatment
- Pickup and delivery services
- Rug evaluations and consultations
- Retail rug sales and related transactions
Service availability may vary based on geographic coverage, scheduling capacity, and inventory availability.
3. Information We Collect
We may collect personal, transactional, technical, and behavioral information, including:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Pickup and delivery address
Service Information
- Rug dimensions
- Rug origin or material
- Condition assessments
- Service history
- Appointment preferences
Transaction Information
- Purchase history
- Payment details processed through secure third-party providers
- Quotes, invoices, and estimates
Technical & Website Usage Data
- IP address
- Browser type
- Device identifiers
- Website interaction data
- Referral URLs
- Cookies and analytics information
4. How We Use Information
We use collected information for legitimate business purposes, including:
- Scheduling and managing services
- Coordinating pickups and deliveries
- Processing payments and transactions
- Customer support and communication
- Providing estimates and service updates
- Improving website performance and user experience
- Fraud prevention and security monitoring
- Marketing, remarketing, and promotional campaigns
- Legal compliance and operational recordkeeping
We may also use aggregated or anonymized data for analytics, operational insights, and advertising optimization.
5. Marketing Communications & Consent
By submitting forms, requesting services, making purchases, or communicating with Arizona Rug Company, you expressly consent to receive communications from us, including:
- Email communications
- SMS/text messaging
- Telephone calls
- Automated appointment reminders
- Promotional offers and seasonal campaigns
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by:
- Clicking the “unsubscribe” link in marketing emails
- Replying “STOP” to SMS messages
- Contacting us directly
Opting out of marketing communications does not prevent us from sending transactional or service-related notifications.
6. Cookies, Analytics & Tracking Technologies
Our website may use cookies, pixels, session technologies, analytics platforms, and similar tracking tools to:
- Analyze traffic and visitor behavior
- Improve website functionality
- Personalize user experiences
- Deliver relevant advertising
- Support remarketing campaigns across digital platforms
Third-party technologies may include services such as:
- Google Analytics
- Meta/Facebook advertising tools
- CRM and automation platforms
- Conversion tracking technologies
Users may manage cookie preferences through browser settings; however, disabling cookies may affect website functionality.
7. Third-Party Services
We may share limited information with trusted third-party vendors strictly for operational purposes, including:
- Payment processing
- Shipping and logistics
- CRM systems
- Email and SMS communication platforms
- Website hosting providers
- Advertising and analytics platforms
These providers are contractually or commercially expected to maintain reasonable confidentiality and data security standards.
Arizona Rug Company does not sell personal information to unrelated third parties.
8. Data Retention & Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, misuse, disclosure, or alteration.
While we strive to maintain secure systems, no online transmission or storage environment can be guaranteed as completely secure. Users acknowledge that data transmission over the internet carries inherent risks.
We retain information only as long as reasonably necessary for operational, legal, tax, compliance, and customer service purposes.
9. Consumer Privacy Rights
Depending on your jurisdiction and applicable privacy laws, you may have the right to:
- Request access to personal information
- Request correction of inaccurate data
- Request deletion of eligible information
- Withdraw marketing consent
- Limit certain data uses
- Request information regarding data collection practices
Requests may be submitted to:
Email: info@arizonarug.com
Phone: (888) 480-7847
We reserve the right to verify identity before processing requests.
Terms & Conditions
10. Website Use
By accessing this website, you agree to use it only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Attempt unauthorized access to systems or data
- Interfere with website functionality or security
- Submit false, misleading, or fraudulent information
- Reproduce or exploit website content without written authorization
We reserve the right to suspend or restrict access for violations of these terms.
11. Intellectual Property
All website content, including but not limited to:
- Logos
- Branding
- Text
- Images
- Product descriptions
- Graphics
- Layouts
- Digital assets
are the exclusive property of Arizona Rug Company and are protected under applicable intellectual property and copyright laws.
Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.
12. Estimates, Pricing & Service Terms
All pricing, estimates, promotions, and service availability are subject to change without notice.
Final pricing may vary based on:
- Rug size
- Material composition
- Degree of staining or damage
- Restoration complexity
- Pickup and delivery requirements
Arizona Rug Company reserves the right to decline services when rugs present excessive contamination, structural instability, pest infestation, or conditions outside manageable restoration standards.
13. Pickup & Delivery Liability
Customers are responsible for ensuring safe and accurate pickup and delivery access.
While Arizona Rug Company exercises reasonable care during transportation and handling, we are not liable for:
- Pre-existing damage
- Structural weaknesses
- Color instability
- Manufacturer defects
- Issues resulting from improper prior cleaning methods
Customers are encouraged to disclose all known rug conditions before service commencement.
14. Returns & Refunds
We want you to love your rug. If something isn't right, we're here to help.
Returns
You may return most items within 30 days of delivery (or purchase date for in-store purchases). To be eligible, the item must be unused, in its original condition, and in its original packaging. You can return online orders by mail or bring them to any of our three Valley locations (Scottsdale, Paradise Valley, and Tempe).
Items that cannot be returned
- Clearance and final-sale items
- Custom, special-order, or made-to-order rugs
- Cleaning supplies that have been opened or used
- Completed rug cleaning and repair services (see section 16)
How to start a return
Email info@arizonarug.com or call (888) 480-7847 with your order number and the item you'd like to return. We'll walk you through the next steps and, where applicable, provide a return address. Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days. Depending on your bank, it may take a few additional days to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or defective items
Please inspect your rug on delivery. If anything arrives damaged or defective, contact us within 3 days (72 hours) with photos of the item and packaging, and we'll make it right with a replacement, repair, or refund.
Exchanges
The fastest way to exchange an item is to return the original (per the steps above) and place a new order for the one you want.
See our full Return and Refund Policy.
15. Shipping & Local Pickup
We ship rugs nationwide and offer free local pickup at all three of our Valley stores.
Processing time
Orders are typically processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships. Orders placed on weekends or holidays are processed the next business day.
Shipping rates & delivery
Shipping cost and estimated delivery time are calculated and shown at checkout based on the item's size and your address. Most area rugs arrive within 3–7 business days after they ship. Larger or oversized rugs may ship by freight, which can take longer; if so, the carrier will contact you to arrange delivery.
Free local pickup
Prefer to pick up in person? Choose local pickup at checkout and collect your order from the store you select — Scottsdale, Paradise Valley, or Tempe. We'll email you when it's ready.
Damaged in transit
If your order arrives damaged, please keep the packaging and contact us within 3 days (72 hours) with photos so we can file a claim and arrange a replacement or refund.
Wrong or incomplete address
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided at checkout, but we'll always try to help recover a misdirected package.
Shipping area
We currently ship within the United States. For questions about a specific location or large or commercial orders, contact us using the details below.
See our full Shipping Policy.
16. Cleaning & Repair Services
Rugs can be dropped off free of charge at any of our three Valley locations, or picked up from you within the Phoenix metro area for a flat fee shown at checkout. Pricing is estimated up front and confirmed once we've inspected the rug in person.
Because cleaning and repair work is performed by hand and can't be undone, payment for services is non-refundable once the work has begun. If you're not satisfied with a completed service, contact us within 7 days and we'll do our best to correct the issue.
Completed work is held for pickup for 90 days.
17. Payment Terms
Payment may be required before, during, or upon completion of services depending on the nature of the transaction.
Late balances, declined payments, or unpaid invoices may result in:
- Service delays
- Cancellation of delivery
- Collection efforts
- Additional administrative fees where permitted by law
18. Disclaimer of Warranties
All services and website content are provided on an “as-is” and “as-available” basis without warranties of any kind, express or implied.
Arizona Rug Company does not guarantee:
- Continuous website availability
- Error-free functionality
- Specific restoration outcomes
- Permanent stain removal
- Exact color restoration results
Results may vary based on rug age, material composition, prior damage, and contamination severity.
19. Limitation of Liability
To the maximum extent permitted by law, Arizona Rug Company shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
- Website usage
- Service delays
- Third-party platform interruptions
- Data loss
- Rug condition outcomes beyond reasonable professional control
Total liability, if any, shall not exceed the amount paid for the specific service rendered.
20. External Links
Our website may contain links to third-party websites or platforms. Arizona Rug Company is not responsible for the privacy practices, content, security, or policies of external websites.
Users access third-party sites at their own risk.
21. Policy Updates
We reserve the right to modify, revise, or update this Privacy Policy and Terms & Conditions at any time without prior notice.
Changes become effective immediately upon posting to the website. Continued use of the website or services constitutes acceptance of updated terms.
Contact Information
Arizona Rug Company
Phone & text: (888) 480-7847
Email: info@arizonarug.com
Website: www.arizonarug.com
Our Locations
Scottsdale
15505 N. Scottsdale Road, Scottsdale, AZ 85254
Paradise Valley
10810 N. Tatum Blvd #144, Phoenix, AZ 85028
Tempe
8154 S. Priest Drive, Tempe, AZ 85284