Shipping policy

We ship rugs nationwide and offer free local pickup at all three of our Valley stores.

Processing time

 Orders are typically processed within 1–3 business days. You'll receive a confirmation email with tracking once your order ships. Orders placed on weekends or holidays are processed the next business day.

Shipping rates & delivery

Shipping cost and estimated delivery time are calculated and shown at checkout based on the item's size and your address. Most area rugs arrive within 3–7 business days after they ship. Larger or oversized rugs may ship by freight, which can take longer; if so, the carrier will contact you to arrange delivery. 

Free local pickup

 Prefer to pick up in person? Choose local pickup at checkout and collect your order from the store you select — Scottsdale, Paradise Valley, or Tempe. We'll email you when it's ready.

Damaged in transit

 If your order arrives damaged, please keep the packaging and contact us within 3 days (72 hours) at admin@arizonarug.com with photos so we can file a claim and arrange a replacement or refund.

Wrong or incomplete address

Please double-check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address provided at checkout, but we'll always try to help recover a misdirected package.

Shipping area

We currently ship within the United States. For questions about a specific location or large/commercial orders, contact us at (480) 797-0000 or admin@arizonarug.com